Want Better Users? . . .

 
 

This website displays information about my books, and about my brand “Want Better Users? . . .


I am a retired engineer who has become an author. 


My professional interest is in advising organizations on how to design products and services to be user-centered.  This means that the central focus of the design is the end user, and not the technology, the price, or the convenience of the supplier.  Thus, end-user terminology should be used, not systems jargon;  recovery from human error should be easy, without obscure error messages or starting over;  and user interaction should follow what you would expect, not the way systems designers think. This user centrality has influenced the sort of writing that I have done.  I summarize this philosophy with the branding phrase Want Better Users? . . .


I grew up in Nova Scotia, was educated in Halifax, and now live with my wife in Ottawa, Ontario, Canada.


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            - William Bezanson