Measuring the Usability and Quality Index of a User Guide

Here are the Usability Index and Quality Assurance checklists that we use to measure the usability and quality index of a software user guide. You can display the checklists in HTML table format using a Web browser, such as Netscape Navigator.

Usability Index Checklist

Here are the links to the Usability Index Checklists:

Quality Assurance Checklist

Here are the links to the Quality Assurance Checklists:

In the collaborative spirit of the Web, feel free to modify and use the checklists for your own research; however, if you sell the checklist please contact Benjamin Keevil at and we will make a small donation to a charity. Any suggestions to improve the checklists would be appreciated.

Keevil & Associates developed these checklists for a paper, Developing Usable Online Information for a Web Authoring Tool presented in cooperation with Concept 1 Communications at the annual SIGDOC'96 Conference in Research Triangle Park, North Carolina, USA, on October 21, 1996.

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To contact Keevil & Associates, send a message to by email.