by Mark Chignell of Concept 1 Communications and Benjamin Keevil of Keevil & Associates
Here is the World Wide Web version of the paper, "Developing Usable Online Information for a Web Authoring Tool", that was presented at the annual SIGDOC'96 Conference in Research Triangle Park, North Carolina, USA on October 21, 1996. The theme of the conference was - Marshalling New Technological Forces: Building a Corporate, Academic, and User-Oriented Triangle. Some topics of the paper have been rearranged to make the paper easier to read online.
Figure 1 shows a triangle of information development among academic researchers, industry product developers, and users of the Tapestry software tool.
The paper references two Usability Index and Quality Assurance Checklists that you can use to measure the usability index of a software user guide. You can view the checklists in table format or you can download them in Microsoft Excel format and use them online or as printed forms. If you use the online version, Excel calculates the usability index based on your answers. You can also add and delete questions to better fit the requirements of your own user guides.
To display a topic, click on one of the following links:
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