Intelligent Access Microware (IAM)
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Specializing in Repairs and Service to...
Braille Displays ♦ CCTVs ♦ Braille Embossers ♦ Notetakers ♦ Speech Synthesizers ♦ AND MORE
- Alva Braille Display
- Aladdin CCTV
- BnS Disk Drive
- Braille ‘n Speak
- Braille Lite
- Index Embosser
- Millennium series
- Type ‘n Speak
Call if you don’t see your device on the list!
Authorized Service Centre For:
Alva ♦ Freedom Scientific ♦ Optelec ♦ Telesensory ♦ Many Others
Since we repair more often than we replace.
We have a cleaning and overhaul service for braille displays that never fails to impress.
Unique Technical Services:
Do you have a piece of equipment that no one else can fix? We repair and modify a variety of specialized products. Custom design and modification services are also available for unique requirements.
Some Samples of Our Work:
Many rechargeable devices such as Braille displays and external synthesizers won’t work when the battery is dead even if you always use it plugged in! We have a "no battery" modification to solve that problem.
We still repair Telesensory’s much loved, long-discontinued Optacon.
Modifications and repairs to the Elba notetaker. "It works better now than it did when I got it!"
Are we fast? Not necessarily. Routine repairs usually have a rapid turn-around but fixing things that aren’t meant to be fixed can take time and research. So if you need it "yesterday," be sure to let us know.
If you have a problem, call us to discuss troubleshooting first. If that fails, we’ll give you instructions on how to send it in.
Please note: We do have an estimate fee, which is currently $85. If you decide to decline the repair this fee includes shipping back to you.
We service everything we sell at our Service Centre in London Ontario. However, we do not service all of the products listed for sale on our website if they were purchased elsewhere.
Telephone before the package is mailed
Please talk to us before shipping anything to IAM to ensure that we service this type of equipment and to discuss troubleshooting ideas.
We recommend using the telephone instead of email, which often raises more questions than it answers.
Be prepared, at the time of your call, to briefly describe the problem (if you are sending us a repair) or explain why you are returning a purchase.
Certain items, such as software, cannot be returned.
Prepayment is required for service
We maintain a list of standard service costs, which will be quoted when you call regarding a service issue.
Payment, or a company purchase order, for the cost of basic service should be included with the unit.
This cost varies with the type of equipment and you will be told the cost when you call to arrange for the service.
If any additional charges are necessary, you will be advised of them once the unit has been assessed.
You are responsible for the following costs
Shipping to and from the Service Centre.
An estimate fee – currently $85 – but subject to change without notice.
If you choose to have the recommended service/repair completed, the estimate fee is included in the total service amount. The estimate fee is not an extra charge.
Warranty and Service policy information
Visit our warranty page for Warranty and Extended Service Agreement information.
Intelligent Access Microware w P.O. Box 2387, 4 Margaret Court, St. Marys, Ontario, Canada, N4X 1A2 w Phone: (519) 284-0090 w Web: www.iamcom.ca w Email: firstname.lastname@example.org
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