Patrick Davis

Objective: To become a member of an information technology team within a multinational company.

Highlights of Qualifications

knowledge of advanced business telecommunication solutions
experience with Remedy's ARS development environment
experience developing database applications for MS Windows
familiar with UNIX and Windows 3.x, '95 operating systems
ability to understand and apply new technology to existing environments
experience planning, documenting and implementing software solutions within a team environment

Professional Experience

August 1997 - Present

Anjura Services Incorporated
43 Auriga Drive - Suite 102
Nepean, Ontario
K2E 7Y8
Project Manager

As a consultant with Bell Global Solutions I was responsible for the administration of a project whose goal was to implement a single database across several help desks located in Ottawa, Toronto and Montreal. My key deliverables were the installation of an Automatic Call Distributor in the Ottawa Network Management Centre, the development of an Intelligent Voice Response system across five of the help desks, coordinating the cut-over of the help desks located in Ottawa to an ATM backbone and developing macros in Remedy's AR System which were used to generate statistics on a daily, weekly and monthly basis.

1988 - 1997

Bell Canada
6th Floor
220 Simcoe Street
Toronto, Ontario
M5G 2E1
Telecommunications Analyst

Responsible for the analysis of technical difficulties on voice communication circuits. This involves problem investigation, development of test cases towards problem resolution and reprogramming of communication circuits to remedy technical difficulty. Monitoring switching offices for hardware failures and communicating these failures to network operations personnel. Provide technical information and support to field personnel toward analysis and resolution of voice communication circuit failures.

Technical environment included UNIX (Ultrix), Novel Network, Windows OS, DARTS, BICRIS, PAIRS, CALRS, and the DMS100 switching environment.

Education

1993 to 1995

Algonquin College of Applied Arts and Technology
200 Lees Avenue
Ottawa, Ontario
K1S 0C5
Computer Science / Computing Technology 3 Year Diploma

Trained in the following areas:

1. Operating Systems -	UNIX (Ultrix), DOS/Windows,VAX
2. Languages -	C, C++, Visual C++, Visual Basic, Power Builder, FORTRAN,
	COBOL, Assembly 68000
3. RDBMS -	Watcom SQL, DBase
4. Communications -	Novell Netware 3.11, TCP/IP and ISO communication protocols
5. Other -	Software Engineering
	Object Oriented Methodologies
	Communications and Networks
	Computer Architecture
	Numerical Analysis
	Data Structures
	File Structures

As part of the course requirement, a field project was to be completed within a team environment (four persons). Hexagon Computer Systems of Ottawa required the game of Scrabble to be implemented using Power Builder 3.0. This project was engineered, implemented and documented in full and on-time in a fully functional form.

1988 - 1990

Carleton University
Colonel-By Drive
Ottawa, Ontario
K1S 5B6
Bachelor of Arts with a concentration in Law

Studied the Canadian legal system concentrating in torts, contracts, international trade and criminal law.

Skill Set

excellent oral and written communication
work well within a team atmosphere
solid analytical abilities / project oriented
self-starter
enjoy learning

Accomplishments

chosen by peers to lead graduation project group in third year (Algonquin College)
graduated with a 3.06 grade point average
elected by my peers as class representative on the Algonquin College student senate in fifth and sixth semesters
received letter of recognition for providing excellent customer service while with Bell Canada Repair Department
successfully planned and completed a year long trip around the world

References

Available upon request

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