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Peak Performance Listening According To Experts
One of the most useful skills for
a leader is the ability to listen actively and effectively. When
everything is said and done, listening is the only way to really understand
how a person feels, and thus assist that person in finding his or her
Effective Listening Skills
In his program Effective Listening Skills, CareerTrack 1993, Ron Meiss tells us that listening is one of the least taught skills. Is it any wonder that most of us are chronically poor listeners? In an effort to guide us on the road to recovery from this potentially deadly disease, Ron shares insights and techniques to ensure a permanent cure.
7 Principles of Communication
1. Communication is a complex process which is at work 100 percent of the time.
2. What the listener understands is regulated by his/her perception, and not by the speaker's intent.
3. Communication happens only if we focus our senses on the activities related to it.
4. As communication skills increase, stress decreases.
5. Effective listening is one of the most poorly taught skills.
6. Good communication depends on attitude (habit of thought) and is a learned skill.
7. Communication is not a contract but a covenant: each must take 100% responsibility
Key Concepts of Verbal Reception
Hearing is physiological Listening is psychological
Skills of Effective Listening
1. Assisting the speaker
o openers - questions, statements, initiating comments
o encouragers - voice signals or gestures expressing a desire to hear more
o appropriate questions - open-ended queries to draw out the speaker
o involved silence - using powerful attentive silence to signify listening
2. Here is a recipe to guarantee Peak Performance Listening with your whole body:
L - Lean towards the speaker
I - Involved posture, facing squarely
S - Smile to connect with the speaker
T - Territory, distance from the speaker
E - Eye contact, at least 60 percent of the time
N - Non-distracting gestures to help communication
3. Mirroring the speaker: paraphrasing the thoughts in a way that imitates the sense used to originate the communication;
o visual - picture words, eye related
o auditory - linked to meaning, sound words
o kinesthetic - linked to feeling, words expressing feelings
4. Avoiding distractions (visual, sounds, feelings) that would take the listener's focus away from the intended message.
The Duties of Communication
Recipe for Effective Listening Skills Development
1. Make a plan to take one or two actions which will improve your listening skills. More than two may result in dropping the plan before the end.
2. For 30 days, practice this action every time the situation arises. A new habit normally is developed in 20-30 days.
Attitudes to Promote Effective Listening
1. Listen to everyone as if there was going to be a test once the communication is complete.
2. To really adjust your perception to the intent of the speaker, listen to how the person feels.
Quotes to Remember
"When I listen, I have the power. When I speak, I give it away." (Voltaire)
©Raymond Perras 1997-2013