1- An outright sale of an alarm
panel should be accompanied by an explanation of the purpose of the
installer's code, and the capability of the lockout feature. The installers
code will only be changed for both parties protection during that time when
the panel is being monitored by the alarm company. Should the customer
decide to obtain his monitoring services elsewhere, the original company
will always change the code back to factory default at no cost to the
2- Panels purchased outright by a customer will never be locked by the
alarm company providing the monitoring services.
3- All panels will be tested to the Central Station, and as much as is
possible or practical, will have all programming checked via upload/download software at
sometime following the end of the installation to assure that the system will function
properly in an emergency, and is programmed properly.
4- All alarm panels will have an autotest programmed in for the protection
of the client.
5- Customers will not be sold "proprietary" equipment which
cannot be monitored elsewhere other than the original installing companies Central
6- Customers will be fully trained by the alarm company on the use of the
system, including ways to prevent common user caused false alarms. Panels will be
programmed as much as possible with false alarm prevention codes designed to assist in
preventing false dispatches by authorities.
7- Companies will not knowingly solicit other company's monitored
accounts. Customers wishing to leave will be treated with the same respect due when they
were a paying customer. If approached by a client coming from another firm, a courtesy
call to the other company is in order, letting them know what the client is planning to
do, and giving them a chance to save the account.
8- Customers will not be marketed to in such a way as to deceptively lead
them to believe they are being given a "free" alarm system, and will be told
clearly up front that this is simply another way to "finance" their purchase of
an alarm system.
9- Companies should use care and good taste in advertising, such that fear
tactics are never employed to sell services.
10- Older customers should have special attention and training paid to
them, to ensure that they are actually capable of using the alarm system properly, before
they commit to purchase.
11- Companies should at all times make it a high priority to install
systems using only the best of components highly rated to prevent false alarms.
12- Salesmen selling alarm systems will not knowingly sell system designs
which their company's installers cannot actually provide, leaving frustrated and unhappy
customers. Sales staff will not engage in selling practices which emphasize "mini
systems" solely for the purposes of obtaining more monitoring contracts with less
installation time and work for installation staff. All options including full
perimeter system protection will be outlined to the customer.
13- All commitment terms of any long term contracts for monitoring
services will be clearly explained to the buying customer. Customers should be given a
copy of any agreement and encouraged to read it through and clarify points they don't
14- Companies removing leased systems will make every effort to remove all
accompanying decals from the premises when they remove the equipment.