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Mediation & Dispute ResolutionServices
Practical ways to resolve disputes and help organizations gain agreement on contentious issues through mediation and other forms of intervention.
• disputes or conflicts that arise in the workplace can become so contentious that they become impossible to resolve through the normal internal methods used to deal with day to day problem solving
• decision-making can become bogged down when consensus is not possible through the usual internal process
• while senior managers often resolve these types of problems through their intervention, at times it is as important to ensure that there is a commitment to the final resolution that may not emerge out of an executive decision
• a skilled, independent and unbiased professional mediator can assist in helping the parties resolve the dispute as well as provide those involved with new problem solving skills. The organization is in a win-win situation.
We will work closely with our client to understand the immediate issues as well as the context for the problem. This often involves reviewing available documentation, conducting research and talking to people who may be dealing with similar situations. The comprehensiveness of this review will vary dependent upon the scope and nature of the issues. Discussion will take place with the involved parties to attempt to fully understand the positions they have taken.
- Understand the dispute or problem
Based on the information gathered, a dispute resolution plan will be presented to the client and, if appropriate, to the parties involved in the dispute. We are not set on a single method to fix all disputes or disagreements. Our recommendation is based on our professional judgement of what will be the best way to help solve the problem.
- Consultation and Dispute Resolution Plan
- The Dispute Resolution Process – Plan Implementation
• based upon the organization’s acceptance of our recommendation we will use our skilled and experience facilitators to lead a mediation, conciliation, arbitration, or adjudication process
• the parties will have an opportunity to develop a clear understanding of the process
• we emphasize that the process used will be fair, allow a full discussion of the issues and be oriented to resolving the issues in dispute in a timely manner
• if resolution is attained a written agreement will be signed by the parties. If an arbitrated or adjudication decision is made, a written report will be prepared
• if agreement is not reached, a report is submitted outlining the process and reasons for failure. Recommendations for next steps will be provided.
THE EDGE QUALITY/COMMUNICATIONS CONSULTANTS
Alan Shefman, President
A diversified consultancy providing expertise in human rights training, policy development and management
For information on the services provided by The Edge Quality/Communications Consultants please contact us at email@example.com
or, by telephone at 905-709-1163
113 Heatherton Way, Suite 201 Thornhill, Ontario CANADA L4J 3E7