Workplace Conflict Resolution Services
THE EDGE

• Interpersonal conflict resulting from petty bickering, name calling, teasing and inappropriate behaviour is the most common form of discord occurring in the workplace

• Harassment policies, while imperative to address human rights-based behaviour, are not intended to deal with broader types of conflict

• Managers and supervisors have limited tools to deal with these types of actions, yet recognize that when employees are in conflict, they are not productive

• While an organization may realize that there is a problem in the workplace, an independent and unbiased perspective can often identify issues that may not be immediately evident

• Employees need a set of problem solving tools and processes to help solve interpersonal conflict

 

Step One

• The Workplace Review

Our staff will conduct a review of the employment situation. This often involves interviews with staff, focus groups, questionnaires and employment policy analysis. The comprehensiveness of this review will vary dependent upon the scope and nature of the issues. Your workplace environment will be factored into deciding upon the approach used. We will provide you with a comprehensive Workplace Review Report with recommended actions for your consideration.

Step Two

• Consultation and Action Plan

Based on the Workplace Review Report and discussions with the client, The Edge will prepare an action plan that will address both the immediate and systemic issues revealed through the Step One process.

Step Three

Restoring a Healthy Workplace - Plan Implementation

• Problem solving techniques detailed and emphasized throughout

• Detailed, intensive training for management, including introduction and application of step-by-step management procedures - detailed manuals provided during training

• Awareness programs introducing employees to the issues of workplace conflict

• Practical workshops working with scenarios relevant to your workplace

• Interactive workshop exchanges with knowledgeable, experienced facilitators

• Every session developed for or adapted to your work environment

• Workshops designed to meet your time constraints

 

For information on the services provided by The Edge Quality/Communications Consultants  please contact us at theedge@theedgequality.com

or, by telephone at 905-709-1163

113 Heatherton Way, Suite 201     Thornhill, Ontario CANADA  L4J 3E7