Thor Tech Support rates are generally less expensive than most other
tech support companies. We have a very low overhead cost, so we pass
this savings on to you. (See Better Quality, Lower Prices)
Taxes - my rates listed do not include the applicable taxes.
Personal & Small Business
or email for
a free estimate. The basic rate is $35/hr. Here are a couple of examples:
1) $35 - $70
Cleaning up and securing a computer is between $35 and $70 on
average. This job entails: installation of good anti-virus and
anti-spyware software, antivirus and spyware scans and removals,
removal of unwanted software, configuring software for optimum
performance and quick start-up. Included in all first-time service
calls for this type of work is a free Thor Tech Support resource
disc, which includes a maintenance checklist and tips on how to keep
your computer running smoothly and securely, and a number of free
applications (Internet, media, security, productivity and utility
2) $35 - $70
Purchase Consulting. Finding a component or system
that meets your needs, is of good quality, and at a low price.
Generally, the fee for purchase consulting for a component is $35,
which may include pick-up and delivery, and $70 for a system or laptop,
which may include assistance at the point of purchase (meeting you at
the store to ensure you are getting the right components, and possibly assisting you to carry it home).
A specific job: The
client had computer security concerns, particularly regarding his
familys' use of instant messaging. He was also
interested in trying the Firefox browser as an alternative to Internet
Explorer. During the consultation, other security and configuration
issues arose that I was able to address promptly. Below
is a short list of the work performed and the fee charged, which is
presented as an example of an entry-level consultation session
- Installed anti-virus program, updated and
configured the program, un-installed other anti-virus program. Ran
- Installed and configured firewall program
- Un-installed Acrobat Reader, installed Foxit
(alternative to Acrobat Reader)
- Installed, updated, configured 2 anti-spyware
programs, and scanned for spyware, trojans, and other malicious
- Installed Firefox browser, some of its useful
extensions, and configured it for the clients' needs.
- Installed and configured a security program
that helps keep the computer secure when using an instant messenger
the client the basics of using, updating and scanning with the above
programs. This is an important part of all my consultations of this
- Walked the client through attaching
and sending a file with a web-based email program.
the client with a CD (included free with every first visit)
many of the recommended free programs on the Tips page. The CD also
contained documentation giving a brief description and link to the home
support via phone/email related to all the software that I
installed, un-installed or changed on the client's computer. This
follow-up services is included free after each visit.
4) $70 - $140
.Depending on the severity, this usually takes about 2 to 4 hours
5) $35 - $70
I can recover it, this is usually only about $35-$70. If I can't
recover it, there is a basic charge of $35 for the diagnostics and
CALL FOR A FREE ESTIMATE!
Call for rates and estimates. Less expensive than most other tech support companies.
Travel FeeThere is a small travel fee for on-site work that is far from downtown Toronto.
Telephone, Email and Remote Support
rate for this support is 58¢ per minute.
phone and email support, I can walk you through solving basic problems
workarounds for emergencies.
if your internet connection is working and you have a high-speed
connection, I can connect remotely and do the work on your computer and
show you how to do things on your computer
Billing for this is via email and sent at the end of each month. The minumum charge per month is $10.
I accept payment in cash or personal
cheque and email money transfer. Note exception: I only accept cash for jobs where the client drops off a computer for repair.
payment is due upon completion of the job. If I am picking up
parts or a system for you, payment is required in advance.
telephone and email support work, you will be sent an invoice,
either by email, or by regular mail at the end of the month. Payment is due upon receipt of the