Thor Tech Support

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SERVICES

Computer Check-Up
Emergencies Tutoring Upgrading Research & Sourcing
Remote_Support System Building



Hardware and software maintenance, repair, upgrading, installation and optimization.

Operating Systems supported: Windows, and Mac OS X, Android (smartphones and tablets) and some Linux.

Devices: Computers, tablets, smart phones, networking and pretty much most computer-related concerns/interests

 Computer Check-Up

Thor Tech Support can tune up your computer to make it fast, clean and secure.

I can check to ensure that

  • Key software is up to date including security/anti-virus software, and hardware drivers
  • Security/anti-virus software is working properly
  • Backups are working properly
  • The operating system is applying updates properly
  • Hardware components are working properly

Also

  • Speed up a slowed-down computer
  • Disable programs and services that don't need to be running on startup
  • Remove threats and ad-ware, and programs that are no longer needed
  • Troubleshooting
  • Tips/Tutoring
  • Help find good free or inexpensive alternatives to programs you need.
  • Improve your security against scams and pop-ups on the Internet.

Regular Maintenance
I recommend regular maintenance of your computer(s) - 2 check-ups per year.
Regular maintenance checkups can often catch and fix problems when they are small before they become bigger and more costly to repair.

 Remote Support

For most issues, as long as there is a working Internet connection, I can help remotely. Whether it is to fix an issue, answer questions, or help to show someone how to do something, these can be done remotely. This includes regular check-ups.

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 Emergencies

Thor Tech Support can help with the following:

  • Remove viruses and spyware

  • Repair problems that other family members, friends or a so-called computer expert may have caused

  • Data recovery - restore accidentally deleted files (if not already overwritten), or help access files that have become inaccessible.
  • Password recovery and/or resetting (for user account/operating system, BIOS, and more)
  • Diagnose system failures (hardware and software)

  • Make the computer start up again by repairing corrupted or missing system files or drivers
  • Make necessary repairs

  • Determine if an upgrade is needed or not.

  • Install necessary component upgrades

  • Clean up serious software and hardware problems and get your system working like new again

  • Repair problems with an internet connection, and wireless or non-wireless router

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 Tutoring

Learn how to get the most out of your computer.

Thor Tech Support can give you in-depth lessons on various computer programs (basics and advanced), from operating systems (Windows), to office suite programs, graphics programs, Internet programs, how to schedule backups, use electronic devices (like digital cameras, recorders) that plug into your computer, show you shortcuts, etc.

This can be short sessions (a few tips once in a while), or longer sessions.

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 Upgrading

Thor Tech Support can help you determine exactly what you need, the best you can get for the price you can afford, find where to get the component for a low price, and install it. Installation includes installing the component, and, if necessary, updating and configuring the software driver. 

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 Research & Sourcing

Finding you the best system for your needs and budget at the best price1

Buying a new computer can be a daunting task unless you keep up to date on the latest technology and the latest prices at the stores. The price range on an equivalent system can be quite large from store to store. There is also a large variety in the quality of the components that go into a computer system. If you go out to the nearest big computer store, you could end up paying hundreds of dollars more for a system than you would at another store somewhere else in the city. You could also end up getting a lot of parts that are beyond your needs, or, on the other hand, you could end up getting some inferior components that you'll end up having to replace soon after the purchase.

How do you decide what to get? If you leave it up to the store clerk, you could end up getting a system that satisfies the clerk's commission instead of your needs and budget.

This is where Thor Tech Support can help. I can find out what you need, and then find the best deal that meets your needs. You then make the purchase knowing you are getting what you want for a good price.

1. Interview

First, I interview you to find out exactly what you need your computer to do (now, as well as in the near future).

2. Research and Sourcing

With this information, I can determine the components you will need. Then, I research and investigate systems and components at stores that have good prices and stores that have the components and systems that fit your needs. When the right system at the right price is found, I'll send you all the information (make, model, price, store, store location and availability information).

Depending on the availability of the system, you can then go pick it up or order it on-line.

And that is what is covered in the fee for Research & Sourcing.

Afterwards, at my regular hourly rate (and any travel fee if applicable), I can come and set it up for you and transfer data from your old system and install programs.

 System Building

Thor Tech Support can custom build a system for you to exactly suit your needs, ensuring quality assembly, and at the right price.

If you need a custom-built system (whether for gaming or special business work or high-end graphics work), I can custom design and build a system for you.

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Footnotes

1Best prices within the downtown core of Toronto. This is where you usually find the most competitive prices in Toronto.

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